Store Policies

Store Policies

We strive for the highest possible customer satisfaction. Toward that end, please note the following policies.

Payment:
We want to make it quick, easy, and safe for you to pay for your purchases. We accept PayPal, major credit/debit cards, money orders, and checks. For quickest shipment, please use PayPal or some form of electronic payment (credit/debit card) for payment.

Shipping:
Shipments are sent out every day, Monday-Friday. Most orders ship within 24 hours of receipt of your payment. If your shipment will be delayed, we will contact you and keep you appraised of the status of your order.

Orders will ship via Priority Mail or UPS Ground. The most economical method of shipment will be used. Once your order is shipped, Delivery Confirmation (USPS) or Tracking (UPS) information will be uploaded to the site. This will allow you to keep track of the status of your shipment. If you have any questions concerning how your order is shipped, please contact us at discountsawchain@yahoo.com.

Domestic shipping fees are as follows:

Orders of $0.00 - $25.00 ----> $5.95
Orders of $25.01 - $50.00 ---> $7.95
Orders of $50.01 - $100.00 --> $9.95
Orders of $100.01 and over --> $11.95

We are able to ship some items internationally. If you want to make an international purchase, please contact us at discountsawchain@yahoo.com and we will give you a custom quote on shipping.

Engines will ship either by UPS Ground or Truck Freight, depending upon weight. We do not currently ship engines to California, Hawaii, Alaska, or any US Territory.

Returns:
Our returns policy is simple - we want to help in any way that we can. If you order an incorrect item, we are always happy to make an exchange. We only ask that you allow us to authorize your return, and that what you send us is in resalable condition. You will be responsible for the return shipping to get the incorrect part back to us for the exchange. Electronic parts are not eligible for return.

If we ship incorrectly (rare, but I'm afraid that it does happen), we will make it right as quickly as possible, at our cost. If you are unhappy with the quality of our product, please let us know. We will work with you to make sure that you are satisfied.

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