Store Policies

We strive for the highest possible customer satisfaction. Toward that end, please note the following policies.

Payment:
We want to make it quick, easy, and safe for you to pay for your purchases. We accept PayPal (you can pay with your credit or debit card even if you don't have a PayPal account), money orders, and checks.

Shipping:
Shipments are sent out every day, Monday-Friday. If payment is received and verified before 2:30 p.m. CST Mon-Thurs or 12:00 p.m. CST Fri, usually your order will ship the same day. Most other orders ship within 24 hours of receipt.

Most orders ship via USPS Priority Mail. Blades and saw bars will ship via UPS Ground, and anything ordered with a blade or bar will also ship UPS Ground. If you have any questions concerning how your order is shipped, please contact us at discountsawchain@yahoo.com.

Domestic shipping fees are as follows:

Orders of $0.00 - $25.00 ----> $5.95
Orders of $25.01 - $50.00 ---> $7.95
Orders of $50.01 - $100.00 --> $9.95
Orders of $100.01 and over --> $11.95

We are able to ship some items internationally. If you want to make an international purchase, please contact us at discountsawchain@yahoo.com and we will give you a custom quote on shipping.

Returns:
Our returns policy is simple - we want to help in any way that we can. If you order an incorrect item, we are always happy to make an exchange. We only ask that you allow us to authorize your return, and that what you send us is in resalable condition. You will be responsible for the return shipping to get the incorrect part back to us for the exchange.

If we ship incorrectly (rare, but I'm afraid that it does happen), we will make it right as quickly as possible, at our cost. If you are unhappy with the quality of our product, please let us know. We will work with you to make sure that you are satisfied.

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